Frequently Asked Questions
Two candles with two unique scents and a box of matches. With your first candle box purchase, you will receive a box of scented incense as a complimentary gift.
Absolutely! We recommend to freeze your candle jar to easily remove leftover wax; and then, wipe it clean with soap and water.
You can manage and update all of your details from your account.
We will replace any damaged item(s). Please email us at contact@dimthelightbox.com and attach required photo evidence of any damages/defects within 14 days of delivery date.
No worries, we want to make sure you are 100% satisfied! Please email returns@dimthelightbox.com and we will issue a refund within 14 days of the delivery date. All products must be unused and in resellable condition for a full refund. Note, shipping costs are nonrefundable and the customer is responsible to ship the product back to us. Upon receiving your return, we will notify you and process your refund within seven (7) business days.
We also reserve the right to reject any return and/or exchange that does not meet conditions outlined above.
We also reserve the right to reject any return and/or exchange that does not meet conditions outlined above.
We understand that things happen, so we will grant you one replacement. You have a 30-day window from the date the package was reported as delivered to contact us regarding a replacement. If you have already reached out to your local Post Office and anyone that may have retrieved your package on your behalf, please be sure to include that information as well as the best possible shipping address in your email to prevent any additional delays in receiving your replacement.
We will take full responsibility for our mistake! We will do our best to send you the correct product as soon as possible. Also, you can keep the item that was sent to you in error. 🤍
At this moment, we are only able to ship to the United States and Canada.
